Now with AI-Powered CX Intelligence

The CX Platform That
Closes the Loop

Collect feedback across every channel. Analyze with AI. Act in real time. Measure the impact. Pulse CX is the enterprise platform built for teams that don't just listen — they act.

Request a Demo See the Platform
Trusted by enterprise CX teams worldwide
0M+ Responses Collected
0+ Enterprise Customers
0% Avg. Response Rate Lift
0x Faster Time to Value
Features

Everything You Need to
Transform Customer Experience

One platform. Every channel. Real-time insights. No add-on fees.

Smart Surveys

Multi-channel distribution across email, SMS, WhatsApp, web, and mobile. Advanced branching, skip logic, and touchpoint-level reminders with country-specific overrides.

AI-Powered Intelligence

Anomaly detection, churn prediction, sentiment analysis, and theme extraction — all built in. No premium add-ons required.

Close-the-Loop

Automated case creation, agent assignment, SLA tracking, and recovery measurement. See the score lift from every follow-up action.

Real-Time Analytics

Live response feeds, executive dashboards, driver analysis, and industry benchmarking. Know what's happening as it happens.

Privacy & Compliance

PII detection, role-based masking, country-specific consent models, quiet hours, GDPR/LGPD/APPI compliance, and data residency controls.

Deep Integrations

Salesforce, SAP, Zendesk, Slack, and more. Bidirectional sync, webhook automation, visual workflow builder, and data migration from any platform.

How It Works

From Feedback to Action
in Four Steps

Most CX platforms stop at collection. Pulse CX closes the loop.

1

Collect

Deploy surveys across email, SMS, WhatsApp, web, and mobile. Smart reminders with A/B testing maximize response rates.

2

Analyze

AI detects anomalies, predicts churn, extracts themes, and identifies key drivers. No manual tagging required.

3

Act

Automated case creation, agent assignment, and escalation rules. Every detractor gets a follow-up within your SLA.

4

Measure

Track recovery effectiveness, agent performance, and score lift. Prove CX ROI to the C-suite with real data.

The Platform

Built for Enterprise CX Teams

See why leading companies choose Pulse CX over Qualtrics, Medallia, and InMoment.

CX Intelligence Dashboard
72NPS Score +4.2
4.3CSAT Score +0.3
89%Response Rate +12%
2.1hAvg. Resolution -18%
Score Trends (6 months)
Top Themes
Speed of Service
Product Quality
Communication
Pricing
Survey Builder
Q1 CSAT
Q2 Yes/No
Q3 NPS
Q4 Open Text
Q5 Matrix
How satisfied are you with our service?
123456
Not satisfiedVery satisfied
Case Management
CaseCustomerPrioritySLAStatus
#1042M. SchmidtCritical2h leftIn Progress
#1041K. TanakaHigh6h leftAssigned
#1040J. MuellerMedium1d leftResolved
#1039A. PatelLow3d leftResolved
AI-Powered Analytics
3 Anomalies Detected
12 Churn Risk Accounts
8 Emerging Themes
AI Insight: NPS for the APAC region dropped 8 points this week. Primary driver: "delivery delays" mentioned in 34% of detractor comments. Recommended action: Trigger Close-the-Loop workflow for affected accounts.
Integrations Hub
SalesforceConnected
SAPConnected
SlackConnected
ZendeskConnected
MS TeamsAvailable
HubSpotAvailable
Why Pulse CX

See How We Compare

Lower cost. Faster deployment. More features included.

Pulse CX
Qualtrics
Medallia
InMoment
Time to Value
2-4 weeks
3-6 months
4-8 months
3-6 months
AI Insights
Built-in
Add-on ($50K+)
Enterprise only
Built-in
Close-the-Loop
Full recovery tracking
Basic follow-up
Recovery workflows
Resolve module
Hidden Fees
None
SMS, AI, dashboards
PS, integrations, analytics
Per-module pricing
3yr TCO (Enterprise)
$500K - $1M
$1.1M - $2.6M+
$1.4M - $3.3M+
$900K - $2.1M+
Customer Stories

Trusted by CX Leaders

See why enterprise teams are switching to Pulse CX.

"Pulse CX gave us the close-the-loop capabilities we'd been asking Qualtrics for years. We went live in 3 weeks and saw a 35% lift in response rates within the first month."
MS
Maria Schmidt VP Customer Experience, Henkel
"The AI insights actually surface actionable findings, not just dashboards. We identified a churn risk pattern that saved us an estimated $2.4M in retained revenue."
KT
Kenji Tanaka Director of CX, Siemens APAC
"We switched from Medallia and cut our CX platform costs by 60%. The migration tool imported 3 years of data without a single record lost."
JM
Julia Mueller Head of Digital, BASF
Pricing

Simple, Transparent Pricing

No hidden fees. No per-module charges. Everything included.

Growth
$49/user/month

For teams getting started with CX management.

  • Up to 10 users
  • 5 CX programs
  • Email + web surveys
  • AI insights included
  • Standard integrations
  • Email support
Get Started
Most Popular
Enterprise
Custom

For global CX teams with complex requirements.

  • Unlimited users
  • Unlimited programs
  • All channels (SMS, WhatsApp, mobile)
  • Advanced AI + close-the-loop
  • Salesforce + SAP + custom integrations
  • Country-specific compliance
  • Dedicated CSM + priority support
  • SLA guarantee
Request Demo

Ready to Transform Your Customer Experience?

Join 200+ enterprise teams using Pulse CX to collect, analyze, and act on customer feedback.

Free demo. No credit card required. Setup in minutes.